There are some people with complex health conditions that are at a higher risk of severe illness from COVID-19, including those:

  • Who have received an organ transplant and remain on immunosuppression medication
  • With cancer who are undergoing active chemotherapy or radiotherapy
  • With cancers of the blood or bone marrow such as leukaemia at any stage of treatment
  • With severe chest conditions such as cystic fibrosis or severe asthma
  • With severe kidney disease requiring dialysis

Individuals in these groups should receive a letter from their GP with advice about the strict measures they should undertake to keep themselves and others safe.

The government announced a new Local Support System, which will ensure those individuals who are most vulnerable and are self-isolating at home, without a support network of friends and family, will receive a basic care package of groceries. 

The government is working with councils, local resilience and emergency partners, voluntary groups, and the groceries industry, to ensure that essential items are delivered as soon as possible to those who need it. 

The people identified as the most vulnerable in their communities will be contacted directly – including in person where necessary – as a priority.

If you are not contacted directly but feel you, or someone one you know, needs help and support to remain in their homes during this time, please contact us immediately.

Call one of our helplines: 01925 442441 or 01925 442443


Important ways to prevent the spread of all infections, including the coronavirus:

  • Washing your hands with warm water and soap for a minimum of 20 seconds before preparing or eating food, after going to the toilet or changing incontinence pads, after breaks and sporting activities, before leaving home (only for essential reasons), on arrival at work, before leaving work and on arrival at home
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover coughs and sneezes with a tissue, place the tissue in the bin and was your hands with warm water and soap
  • Regularly clean with usual household products such as detergents and bleach. Clean and disinfect frequently touched objects and surfaces such as toilets, door handles and light switches
  • Maintain a distance of at least two metres (six feet) between yourself and others if/when you have to leave the house